Cookie Policy for Citywall Hotel
Last updated: April 2026

1. What Are Cookies?
Cookies are small text files that websites place on your computer, tablet, or mobile device when you visit. They help websites remember your actions and preferences (like login details, language selection, or booking information) so you don't have to re-enter them each time you visit a new page. Cookies are widely used to make websites work more efficiently and improve your browsing experience.

Cookies typically do not contain personal information that directly identifies you, but the information we store about you may be linked to the data stored in and obtained from cookies.

2. How We Use Cookies
We use cookies for several reasons:

To ensure our website functions properly – essential cookies enable core features like secure access to our booking system.

To improve your experience – functional cookies remember your preferences, such as language or room type selections.

To understand how visitors use our site – analytics cookies help us see which pages are most popular, how visitors navigate, and where they might encounter issues.

To enhance security – cookies help us detect and prevent fraudulent activity.

We do not sell or share your personal information collected via cookies with third parties for advertising purposes without your explicit consent.

3. Types of Cookies We Use
The table below explains the types of cookies we use, their purpose, and how long they remain on your device.

Cookie Type    Purpose    Duration
Strictly Necessary Cookies    Essential for the website to function. These enable basic features like page navigation, secure access to our booking system, and form submissions. You cannot opt out of these.    Session (deleted when you close your browser)
Functional Cookies    Remember your choices and preferences (e.g., language, room type selections) to provide a more personalised experience.    Up to 12 months
Analytics/Performance Cookies    Collect anonymous information about how visitors use our website, such as which pages are visited most often. This helps us improve site performance and content.    Up to 24 months
Marketing Cookies    Used to deliver relevant advertisements to you based on your browsing activity. These may be set by third-party advertising partners.    Up to 24 months
Note: Marketing cookies are only placed on your device after you give us your explicit consent.

4. Managing and Deleting Cookies
You have the right to accept, reject, or delete cookies at any time.

Via Browser Settings
Most web browsers allow you to control cookies through their settings. You can:

See what cookies are installed on your device

Block all or certain types of cookies

Delete existing cookies

Set your browser to alert you when a cookie is being placed

Where to find these settings depends on your browser. Use your browser's "Help" menu or visit:

Chrome: Settings → Privacy and security → Third-party cookies

Firefox: Options → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Cookies and website data

Edge: Settings → Site permissions → Cookies and site data

Via Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner. You can:

Accept all cookies – allows all cookie types

Reject non-essential cookies – blocks functional, analytics, and marketing cookies (strictly necessary cookies will still function)

Customise preferences – choose which specific cookie categories you accept

You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

5. Your Consent
By continuing to use our website after your initial visit, or by clicking "Accept" on our cookie consent banner, you agree to our use of cookies as described in this policy.

Under the Kenya Data Protection Act, 2019, we are required to obtain your consent before placing non-essential cookies on your device. We maintain records of your consent preferences for compliance purposes.

If you do not agree to the use of cookies, please disable them via your browser settings or our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website, including our online booking system.

6. Third-Party Cookies
Some cookies on our website are placed by third-party services we use. These include:

Third Party    Purpose    Privacy Policy
Google Analytics    Website traffic analysis and performance monitoring    Google Privacy Policy
Booking Engine Provider    Powering our online reservation system    [Link to provider's policy]
Payment Gateway    Securing online payments (M‑PESA, card payments)    [Link to provider's policy]
We do not control how these third parties use cookies, so we recommend reviewing their respective privacy policies.

7. Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites that you do not wish to be tracked. Our website currently does not respond to "Do Not Track" signals because no uniform standard has been adopted. However, you can manage cookie preferences through our consent banner or browser settings as described above.

8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. The "Last updated" date at the top of this policy indicates when the most recent changes were made.

We encourage you to review this policy periodically. Any changes will become effective immediately upon posting on this page. If we make material changes, we will notify you via a notice on our website or by other appropriate means.

9. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Citywall Hotel
📞 Phone/WhatsApp: +254 720 753 744
✉️ Email: info@citywall.co.ke
📍 Address: 10 Duruma Road, Nairobi CBD, Kenya
🌐 Website: citywall.co.ke

10. Further Information
For more information about cookies and how to manage them, visit:

All About Cookies

Kenya Office of the Data Protection Commissioner (ODPC)